Please review our returns policy below.
1. Returns Eligibility:
- You have 28 days from the date of delivery to initiate a return unless the product is faulty in which case our 1 year guarantee would make you eligible for a full refund or replacement.
- The item must be unused, in its original packaging, and in the same condition as you received it.
2. Initiation of Return:
- To initiate a return, please click the ‘Request A Return/Exchange’ link located in the footer on the Home Page. Simply insert your order number and contact information and follow the instructions for initiating a return.
3. Return Shipping:
- You are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect due to an error on our part.
- If you choose to be sent a shipping label, you will need to have access to a printer.
- Should you choose to post yourself, we recommend using a trackable shipping method to ensure your return is received by us.
4. Return Process:
- Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.
- If the return is approved, we will process the refund or exchange within 2-4 business days.
- Refunds will be issued to the original payment method. Please note that it may take additional time for the refund to appear in your account depending on your financial institution.
- If you wish to exchange an item for a different size, colour, or a similar product, please indicate your preference when initiating the return.
- Exchanges are subject to availability. If the requested item is not available, a refund will be processed instead.
6. Damaged or Defective Items:
- If you receive a damaged, defective, or incorrect item, please contact us within 28 days of delivery.
- We may require you to provide photographs of the item to assess the damage or defect.
- We will arrange for the return shipping of the damaged or defective item and provide a replacement or issue a refund, as per your preference.
7. Contact Information:
- For any questions or concerns regarding returns, please contact us at email@example.com or go through our Contact Us page.
Please note that this policy is subject to change without prior notice. It's recommended to review the returns policy each time you make a purchase. By shopping with Nick Munro, you agree to comply with and be bound by this returns policy.